FAQs

Frequently Asked Questions (FAQ)

Have a question? You’re in the right place. Below you’ll find answers to the most common questions our customers ask. If you can’t find what you’re looking for, don’t hesitate to reach out to our support team directly.

Orders

How do I place an order?

Simply browse our collections, select the product you love, choose your options, and click Add to Cart. When you’re ready, proceed to checkout and complete your purchase securely. You’ll receive a confirmation email shortly after.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. After this window, your order may already be in processing with our supplier. Please contact us as soon as possible if you need to make changes.

Will I receive an order confirmation?

Yes. A confirmation email with your order details and estimated delivery timeline will be sent to your registered email address immediately after your purchase.

Are all products always in stock?

HouseDecor sources products from trusted third-party suppliers, which means product availability may be limited and subject to supplier stock levels. If an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.

Shipping & Delivery

How long does delivery take?

Standard delivery typically takes 7–15 business days, depending on your location and the supplier’s processing time. Delivery timelines are estimates and may vary due to customs or carrier delays.

Do you ship internationally?

Yes, we ship to multiple countries. Available shipping destinations and rates will be displayed at checkout based on your delivery address.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to monitor your delivery in real time through the carrier’s website.

What if my order is delayed?

If your order has not arrived within the estimated timeframe, please contact our support team. We will investigate with our supplier and logistics partner and keep you updated.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please contact us to initiate a return and receive instructions. For full details, visit our Refund Policy page.

My item arrived damaged. What should I do?

We’re sorry to hear that. Please contact us within 48 hours of receiving your order and include photos of the damage. We will arrange a free replacement or full refund as quickly as possible.

How long does a refund take?

Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.

Payments

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout. For more details, visit our Payment Policy page.

Is my payment information secure?

Absolutely. All transactions are processed through SSL-encrypted, PCI-compliant payment gateways. We never store your full card details on our servers.

Why was my payment declined?

Payment failures can occur due to incorrect billing details, insufficient funds, or bank restrictions on online transactions. Please double-check your information or try an alternative payment method. Contact us if the issue persists.

Products

Are the product images accurate?

We do our best to display products as accurately as possible. However, colors and finishes may vary slightly due to photography lighting and screen display differences.

Do you restock sold-out items?

As our inventory depends on third-party suppliers, restocking is not always guaranteed. We recommend purchasing items you love as soon as possible to avoid missing out.

Still Have Questions?

Our support team is happy to help with anything not covered above.

Available Monday – Saturday, 9:00 AM – 6:00 PM (GMT+7). We aim to respond within 24 business hours.