Help & Support

Welcome to HouseDecor's Help & Support center. We're here to assist you with any questions about your orders, products, shipping, returns, and more. Browse the topics below or reach out to our team directly — we're always happy to help.

Frequently Asked Questions

1. How do I place an order?

Simply browse our collections, select the item(s) you love, choose your preferred options, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase securely.

2. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment options available at checkout.

3. How long does shipping take?

Standard delivery typically takes 7–15 business days depending on your location. You will receive a tracking number via email once your order has been dispatched.

4. Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with a tracking link. You can use this link to monitor your delivery status in real time.

5. What is your return & refund policy?

We offer a 30-day return policy for items in their original condition. If you're not completely satisfied with your purchase, please contact us and we'll make it right. Refunds are processed within 5–7 business days after we receive the returned item.

6. My item arrived damaged. What should I do?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order and include photos of the damaged item. We will arrange a replacement or full refund as quickly as possible.

7. Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. After this window, your order may already be in processing. Please contact us as soon as possible if you need to make changes.