Shipping & Delivery Policy

At HouseDecor, we work with trusted third-party suppliers to bring quality home décor products directly to your door. This Shipping & Delivery Policy outlines everything you need to know about how and when your order will arrive.

1. Order Processing Time

Once your order is placed and payment is confirmed, it is forwarded to our supplier for processing. Orders are typically processed within 1–3 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Please note that processing times may be slightly longer during peak seasons or promotional periods.

2. Estimated Delivery Times

Delivery times vary depending on your location and the supplier’s dispatch location. Estimated delivery windows are as follows:

Standard Shipping: 7–15 business days
Remote or rural areas: May require additional 3–5 business days

These are estimates only. Actual delivery times may vary due to customs clearance, carrier capacity, or other factors outside our control.

3. International Shipping

HouseDecor ships to multiple countries worldwide. Available shipping destinations and applicable rates will be displayed at checkout based on your delivery address.

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

We occasionally offer free shipping promotions — check our homepage or subscribe to our newsletter to stay updated.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can use this to monitor your delivery status in real time through the carrier’s website.

If you have not received a tracking number within 5 business days of placing your order, please contact our support team.

6. Delayed or Lost Orders

While we strive to ensure timely delivery, occasional delays may occur due to:

Customs or import processing
Carrier delays or high-volume periods
Incorrect or incomplete shipping address provided at checkout
Force majeure events (natural disasters, strikes, etc.)

If your order has not arrived within 20 business days of the estimated delivery date, please contact us and we will investigate with our logistics partner. If the order is confirmed lost, we will offer a full refund or free replacement.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate and complete before placing your order. HouseDecor is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately — we can only make changes within 24 hours of order placement.

8. Product Availability & Dispatch

As HouseDecor sources products from third-party suppliers, product availability may be limited. In rare cases where an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or a suitable alternative at no extra cost.