Refund Policy

At HouseDecor, your satisfaction is our priority. We want you to love every product you receive. If something isn’t right, we’re here to make it right. Please read our refund policy carefully before initiating a return.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the item meets the following conditions:

The item is in its original, unused condition with all original packaging intact.
The item has not been assembled, altered, or damaged due to misuse.
Proof of purchase (order number or confirmation email) is provided.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

Items returned after the 30-day return window.
Items that have been used, assembled, or damaged by the customer.
Customized or personalized products.
Items marked as final sale at the time of purchase.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue. We will arrange a free replacement or full refund at no additional cost to you.

As HouseDecor sources products from third-party suppliers, we work closely with our partners to resolve fulfillment issues as quickly as possible.

4. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact our support team via email or hotline with your order number and reason for return.
Step 2: Our team will review your request and provide return instructions within 1–2 business days.
Step 3: Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Step 4: Once we receive and inspect the item, your refund will be processed within 5–7 business days.

5. Refund Method

Approved refunds will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

We do not offer cash refunds. If your original payment method is no longer available, we will issue store credit of equal value.

6. Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. After this window, your order may already be in processing with our supplier and cancellation may not be possible. Please contact us immediately if you need to cancel.